Frequently asked questions about the Apple iPad Pro 12.9 (2020)

Reasons to reset or hard reset an Apple iPad Pro 12.9 (2020):

These are some of the reasons that lead you to want to perform a reset, format, hard reset or factory reset of your Apple iPad Pro 12.9 (2020):

— My Apple iPad Pro 12.9 (2020) works very slow and I want to format it.

— I have forgotten my Apple iPad Pro 12.9 (2020) unlock pattern or screen unlock PIN code.

— The Apple iPad Pro 12.9 (2020) is hung or frozen.

— My Apple iPad Pro 12.9 (2020) does not have enough storage space to install applications.

— Clear all information from Apple iPad Pro 12.9 (2020) before selling or giving it away.

— Restore to factory settings my Apple iPad Pro 12.9 (2020)

— My Apple iPad Pro 12.9 (2020) has trouble picking up calls.

Click the following link to see instructions on resetting Apple iPad Pro 12.9 (2020)


Is it safe to do a hard reset or format?

Before doing a hard reset or formatting you should know that all the data and configuration of your Apple iPad Pro 12.9 (2020) will be erased and will be back as it came from the factory.

Doing a format should not involve any risk for your Apple iPad Pro 12.9 (2020), however you must follow all the steps correctly, the Apple must have the battery fully charged and if possible it must be connected to the charger.

If something fails during the reset in most cases starting from the beginning and following the steps, the problem is usually corrected and the process completed correctly, but there is always a risk when performing a hard reset that depends on the state of the terminal and you must assess If you want to assume it or if you prefer to take your iPad Pro 12.9 (2020) to a professional.


What data is deleted when performing a hard reset?

Doing a hard reset or formatting of Apple iPad Pro 12.9 (2020) will erase all data that has been stored since the first moment iPad Pro 12.9 (2020) was launched.

That is, all the applications that have been installed will be deleted (applications that are pre-installed in the terminal will not be deleted), any configuration or customization of the terminal will be deleted.

Your Apple will be unlinked from all social media accounts and services such as Google, Facebook, Instagram, mail or iTunes.

All chat conversations, messages, photos, videos, audios and files that were downloaded while using your Apple iPad Pro 12.9 (2020) will be deleted.

All this data will be deleted from the Apple iPad Pro 12.9 (2020) but if you have it linked to a cloud backup (iCloud, Google Drive) when you link your account to a new device and connect it via Wi-Fi all the data of the backup will be downloaded including the messages, chats, photos, videos, multimedia and browsing history.


What should I do before doing a hard reset to an Apple iPad Pro 12.9 (2020)?

First of all, we recommend that you make a backup copy of all your Apple iPad Pro 12.9 (2020) data either through a computer by connecting the iPad Pro 12.9 (2020) via a cable and copying all the data through the file browser or a dedicated copy program security, using an SD card or the simplest method by backing up the cloud through a Google Drive, Microsoft One, Apple iCloud, Dropbox or Amazon Drive account.

Secondly, make sure that your Apple has at least 800attery power and if possible keep it connected to the charger and the power while performing the reset tasks.


Can I play Genshin Impact on my Apple iPad Pro 12.9 (2020)?

The Genshin Impact video game requires that the operating system be updated to version 9.0 or higher on iOS devices and have a free storage space of at least 8 GB.

The Apple iPad Pro 12.9 (2020) it has a RAM memory 6 GB, a graphics card Apple GPU (8-core graphics), it comes from the factory with the iPadOS 13.4, upgradable to iPadOS 13.4.1 operating system and an internal memory of 128 GB, 256 GB, 512 GB, 1TB.


I forgot my Apple iPad Pro 12.9 (2020) PIN code What I can do?

If you have forgotten the PIN code of your Apple iPad Pro 12.9 (2020) SIM card, do not enter the wrong code more than twice or you will block the SIM card. A hard reset will not take effect in this case, the only solution is to look for the PUK code that you must have on the plastic card where your SIM card came from, in case you cannot find it, contact your telephone company to provide you with the PUK code, With this code you can create a new PIN code. Do not enter a wrong PUK code or the SIM card will be unusable and you will have to request a new one from your telephone company.


Does Apple iPad Pro 12.9 (2020) work in the United States?

The frequencies or bands of mobile telephony used in the United States are the following:
2G/GSM: GSM 850 MHz, GSM 1900 MHz.
3G/WCDMA: UMTS 850 MHz, UMTS 1900 MHz, UMTS 1700 MHz, UMTS 2100 MHz.
4G/LTE: LTE 700 MHz, LTE 800 MHz, LTE 1700 MHz, LTE 1900 MHz, LTE 2100 MHz, LTE WCS 2300 MHz (30), LTE 2500 MHz.
5G: 3100 – 3550 MHz (and 3700 – 4200 MHz).

The Apple iPad Pro 12.9 (2020) has a 2G connectivity: GSM 850 / 900 / 1800 / 1900

A 3G connectivity: HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100

4G / LTE connectivity: 1, 2, 3, 4, 5, 7, 8, 11, 12, 13, 14, 17, 18, 19, 20, 21, 25, 26, 29, 30, 34, 38, 39, 40, 41, 46, 48, 66, 71


Does Apple iPad Pro 12.9 (2020) work in the United Kingdom?

The frequencies or bands of cellular telephony used in the United Kingdom are the following:

2G/GSM: GSM 900 MHz, GSM 1800 MHz.
3G/WCDMA: UMTS 900 MHz, UMTS 2100 MHz.
4G/LTE: LTE 800 MHz, LTE 1800 MHz, LTE 2600 MHz.

You can check if the Apple iPad Pro 12.9 (2020) works in the United Kingdom since it has a connectivity 2G: GSM 850 / 900 / 1800 / 1900

A 3G connectivity: HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100

4G / LTE connectivity: 1, 2, 3, 4, 5, 7, 8, 11, 12, 13, 14, 17, 18, 19, 20, 21, 25, 26, 29, 30, 34, 38, 39, 40, 41, 46, 48, 66, 71


How to configure SOS emergency calls on Apple iPad Pro 12.9 (2020)?

On iOS devices like the Apple iPad Pro 12.9 (2020) it is possible to quickly access emergency contacts without having to unlock the terminal, set the option to make a call automatically and to send an emergency message to one or more contacts with the current location.

You must first configure in your Apple iPad Pro 12.9 (2020) emergency calls, for this you must go to the device settings and click on “SOS Emergency”.

Within this section you must configure the emergency contacts that you want to appear when activating the emergency call. You can also define your medical information so in the event of an accident, anyone who accesses your Apple iPad Pro 12.9 (2020) can know your name and important information such as allergies to medications or medical conditions.

Once configured to perform the emergency call function, you must press the power key five times in a row, in case this option does not work on the lock screen, the emergency text should appear at the bottom, click on the word “Emergency” and you will be able to access emergency contacts and medical data.


How to update Apple iPad Pro 12.9 (2020)?

Keep your Apple iPad Pro 12.9 (2020) updated it is very important especially to receive the latest corrections in security and to receive the latest news of the operating system as well as improvements in speed and battery performance.

Before updating the Apple iPad Pro 12.9 (2020) make sure you have a fully charged battery and be connected to a Wi-Fi network, since a large amount of data must be downloaded.

To update your Apple iPad Pro 12.9 (2020) you must go to Settings, this is the gear icon on the home screen of your Apple, click on “General” and then on “Software update”.

You can check if you have automatic updates activated in your Apple iPad Pro 12.9 (2020) and check if there are new updates. The Apple iPad Pro 12.9 (2020) comes with the operating system iPadOS 13.4, upgradable to iPadOS 13.4.1.

Step-by-step instructions to update Apple iPad Pro 12.9 (2020).


How to backup my Apple iPad Pro 12.9 (2020)?

To make a backup of your Apple iPad Pro 12.9 (2020) there are several methods.

The most economical method is to connect the Apple iPad Pro 12.9 (2020) to a computer using the USB cable and make a copy of the files using iTunes.

If the message appears “Trust this computer?” or the device asks for the code, follow the steps on the screen.

On Mac computers you can make a full backup from Finder, in Windows you must have iTunes installed.

To perform a cloud backup the native method of Apple and integrated into the operating system is iCloud, you have 5Gb to make backups in the cloud for free.

To configure the backup in iCloud access the settings of the Apple iPad Pro 12.9 (2020), this is the gear icon, click on “General” and then on your name at the top of the screen, then click on “iCloud” you can select which data and which apps allow you to save a backup of your data in the cloud.

If the free 5Gb of iCloud is not enough to copy all the photos and videos available on your Apple iPad Pro 12.9 (2020) you can use the application Google Drive that you can download from the Apple App Store, you will have 15Gb free.


Apple iPad Pro 12.9 (2020) does not turn on. What do I do?

If your Apple iPad Pro 12.9 (2020) it does not turn on you must follow a series of recommendations to check what the problem is:

First connect the Apple iPad Pro 12.9 (2020) to the charger and to the electric current to rule out that it is a problem of lack of battery. If after one hour of charging the Apple still does not turn on, proceed to the following recommendation.

Try to make a factory reset, you will lose all the data in the Apple iPad Pro 12.9 (2020) but you can recover them later through the iCloud backup.

If the Apple iPad Pro 12.9 (2020) does not react to factory reset is likely to be a battery problem, you can call a technician to replace the battery Non-removable Li-Po 9720 mAh battery (36.71 Wh) from iPad Pro 12.9 (2020), it is a relatively cheap solution.

If none of these methods have worked, it is likely that Apple iPad Pro 12.9 (2020) s has a broken motherboard or screen problem.


Is Apple iPad Pro 12.9 (2020) waterproof?

Water resistance is not a permanent condition and may decrease over time, avoid using the Apple iPad Pro 12.9 (2020) in saunas, steam baths, drop it or receive blows, expose it to soap or shampoo, expose it to perfumes, solvents, detergents, acids, creams and in general any type of liquid other than fresh water and extreme temperatures. The iPad Pro 12.9 (2020) has a certification Stylus support (Bluetooth integration; magnetic).



The iPad Pro 12.9 (2020) battery does not charge while connected to the power

If your Apple iPad Pro 12.9 (2020) is not charging the battery while connected to the power adapter, it may be due to a dirty charging connector. Check the iPad Pro 12.9 (2020)'s 3.1, Type-C 1.0 reversible connector; magnetic connector charging connector, for example, with a flashlight, to see if it has lint or dirt and clean it very carefully. You can blow to try to remove the lint and dust. You can also carefully insert a toothpick or a cotton swab. Avoid inserting metallic, conductive, or sharp materials, as they can damage the interior.

Try another power outlet: Sometimes the problem is the power outlet and not the phone or these accessories. Check the charger and cable: Make sure they are not damaged. Try another charger and cable to rule out that they are the problem.

Remember that handling the phone on your own can void the warranty, so be careful with the steps you decide to follow.

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