Frequently asked questions about the Apple iPhone X

Reasons to reset or hard reset a Apple iPhone X:

These are some of the reasons that lead you to want to perform a reset, format, hard reset or factory reset of your Apple iPhone X:

- My Apple iPhone X works very slow and i want to format it.

- I have forgotten my Apple iPhone X unlock pattern or screen unlock PIN code.

- The Apple iPhone X is hung or frozen.

- My Apple iPhone X does not have enough storage space to install applications.

- Clear all information from Apple iPhone X before selling or giving it away.

- Restore to factory settings my Apple iPhone X

- My Apple iPhone X has trouble picking up calls.

Click the following link to see instructions on resetting Apple iPhone X


Is it safe to do a hard reset or format?

Before doing a hard reset or formatting you should know that all the data and configuration of your Apple iPhone X will be erased and will be back as it came from the factory.

Doing a format should not involve any risk for your Apple iPhone X, however you must follow all the steps correctly, the Apple iPhone X must have the battery fully charged and if possible it must be connected to the charger.

If something fails during the reset in most cases starting from the beginning and following the steps, the problem is usually corrected and the process completed correctly but there is always a risk when performing a hard reset that depends on the state of the terminal and you must assess If you want to assume it or if you prefer to take your Apple iPhone X to a professional.


What data is deleted when performing a hard reset?

Doing a hard reset or formatting of Apple iPhone X will erase all data that has been stored since the first moment Apple iPhone X was launched.

That is, all the applications that have been installed will be deleted (applications that are pre-installed in the terminal will not be deleted), any configuration or customization of the terminal will be deleted.

Your Apple iPhone X will be unlinked from all social media accounts and services such as Google, Facebook, Instagram, mail or iTunes.

All chat conversations, messages, photos, videos, audios and files that were downloaded while using your Apple iPhone X will be deleted.

All this data will be deleted from the Apple iPhone X but if you have it linked to a cloud backup (iCloud, Google Drive) when you link your account to a new device and connect it via WIFI all the data of the backup will be downloaded including the messages, chats, photos, videos, multimedia and browsing history.


What should I do before doing a hard reset to a Apple iPhone X?

First of all, we recommend that you make a backup copy of all your Apple iPhone X data either through a computer by connecting the Apple iPhone X via a cable and copying all the data through the file browser or a dedicated copy program security, using an SD card or the simplest method by backing up the cloud through a Google Drive, Microsoft One, Apple iCloud, Dropbox or Amazon Drive account.

Secondly, make sure that your Apple iPhone X has at least 800attery power and if possible keep it connected to the charger and the power while performing the reset tasks.


I forgot my Apple iPhone X PIN code What I can do?

If you have forgotten the PIN code of your Apple iPhone X SIM card, do not enter the wrong code more than twice or you will block the SIM card. A hard reset will not take effect in this case, the only solution is to look for the PUK code that you must have on the plastic card where your SIM card came from, in case you cannot find it, contact your telephone company to provide you with the PUK code, With this code you can create a new PIN code. Do not enter a wrong PUK code or the SIM card will be unusable and you will have to request a new one from your telephone company.


Does Apple iPhone X work in United States?

The frequencies or bands of mobile telephony used in the United States are the following:
2G/GSM: GSM 850 Mhz, GSM 1900 Mhz.
3G/WCDMA: UMTS 850 Mhz, UMTS 1900 Mhz, UMTS 1700 Mhz, UMTS 2100 Mhz.
4G/LTE: LTE 700 Mhz, LTE 800 Mhz, LTE 1700 Mhz, LTE 1900 Mhz, LTE 2100 Mhz, LTE WCS 2300 Mhz (30), LTE 2500 Mhz.
5G: 3100 – 3550 MHz (and 3700 – 4200 MHz).

The Apple iPhone X has a 2G connectivity: GSM 850 / 900 / 1800 / 1900

A 3G connectivity: HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100

4G / LTE connectivity: LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 13(700), 17(700), 18(800), 19(800), 20(800), 25(1900), 26(850), 28(700), 29(700), 30(2300), 34(2000), 38(2600), 39(1900), 40(2300), 41(2500), 66(1700/2100)


Does Apple iPhone X work in United Kingdom?

The frequencies or bands of cellular telephony used in the United Kingdom are the following:

2G/GSM: GSM 900 Mhz, GSM 1800 Mhz.
3G/WCDMA: UMTS 900 Mhz, UMTS 2100 Mhz.
4G/LTE: LTE 800 Mhz, LTE 1800 Mhz, LTE 2600 Mhz.

You can check if the Apple iPhone X works in United Kingdom since it has a connectivity 2G: GSM 850 / 900 / 1800 / 1900

A 3G connectivity: HSDPA 850 / 900 / 1700(AWS) / 1900 / 2100

4G / LTE connectivity: LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 13(700), 17(700), 18(800), 19(800), 20(800), 25(1900), 26(850), 28(700), 29(700), 30(2300), 34(2000), 38(2600), 39(1900), 40(2300), 41(2500), 66(1700/2100)


How to configure SOS emergency calls on Apple iPhone X?

On iOS devices like the Apple iPhone X it is possible to quickly access emergency contacts without having to unlock the terminal, set the option to make a call automatically and to send an emergency message to one or more contacts with the current location.

You must first configure in your Apple iPhone X emergency calls, for this you must go to the device settings and click on "SOS Emergency".

Within this section you must configure the emergency contacts that you want to appear when activating the emergency call. You can also define your medical information so in the event of an accident, anyone who accesses your Apple iPhone X can know your name and important information such as allergies to medications or medical conditions.

Once configured to perform the emergency call function, you must press the power key five times in a row, in case this option does not work on the lock screen, the emergency text should appear at the bottom, click on the word "Emergency "and you will be able to access emergency contacts and medical data.


How to update Apple iPhone X?

Keep your Apple iPhone X updated it is very important especially to receive the latest corrections in security and to receive the latest news of the operating system as well as improvements in speed and battery performance.

Before updating the Apple iPhone X make sure you have a fully charged battery and be connected to a Wifi network since a large amount of data must be downloaded.

To update your Apple iPhone X you must go to Settings, this is the gear icon on the home screen of your Apple, click on "General" and then on "Software update".

You can check if you have automatic updates activated in your Apple iPhone X and check if there are new updates. The Apple iPhone X comes with the operating system iOS 11.1.1, upgradable to iOS 12.1.


How to backup a Apple iPhone X?

To make a backup of your Apple iPhone X there are several methods.

The most economical method is to connect the Apple iPhone X to a computer using the USB cable and make a copy of the files using iTunes.

If the message appears "Trust this computer?" or the device asks for the code, follow the steps on the screen.

On Mac computers you can make a full backup from Finder, in Windows you must have iTunes installed.

To perform a cloud backup the native method of Apple and integrated into the operating system is iCloud, you have 5Gb to make backups in the cloud for free.

To configure the backup in iCloud access the settings of the Apple iPhone X, this is the gear icon, click on "General" and then on your name at the top of the screen, then click on "iCloud" you can select which data and which apps allow you to save a backup of your data in the cloud.

If the free 5Gb of iCloud is not enough to copy all the photos and videos available on your Apple iPhone X you can use the application Google Drive that you can download from the Apple App Store, you will have 15Gb free.


Apple iPhone X does not turn on. What do I do?

If your Apple iPhone X it does not turn on you must follow a series of recommendations to check what the problem is:

First connect the Apple iPhone X to the charger and to the electric current to rule out that it is a problem of lack of battery. If after one hour of charging the Apple still does not turn on, proceed to the following recommendation.

Try to make a factory reset, you will lose all the data in the Apple iPhone X but you can recover them later through the iCloud backup.

If the Apple iPhone X does not react to factory reset is likely to be a battery problem, you can call a technician to replace the battery Non-removable Li-Ion 2716 mAh battery (10.35 Wh) from Apple iPhone X, it is a relatively cheap solution.

If none of these methods have worked, it is likely that Apple iPhone X s has a broken motherboard or screen problem.


Is Apple iPhone X waterproof?

Water resistance is not a permanent condition and may decrease over time, avoid using the Apple iPhone X in saunas, steam baths, drop it or receive blows, expose it to soap or shampoo, expose it to perfumes, solvents, detergents, acids, creams and in general any type of liquid other than fresh water and extreme temperatures. The Apple iPhone X has a certification IP67 of IEC Standard 60529 (maximum depth of 1 meter for a maximum of 30 minutes).


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