Frequently asked questions about the Lava X19

Reasons to reset or hard reset a Lava X19:

These are some of the reasons that lead you to want to perform a reset, format, hard reset or factory reset of your Lava X19:

— My Lava X19 works very slow and I want to format it.

— I have forgotten my Lava X19 unlock pattern or screen unlock PIN code.

— The Lava X19 is hung or frozen.

— My Lava X19 does not have enough storage space to install applications.

— Clear all information from Lava X19 before selling or giving it away.

— Restore to factory settings my Lava X19

— My Lava X19 has trouble picking up calls.

Click the following link to see instructions on resetting Lava X19


Is it safe to do a hard reset or format?

Before doing a hard reset or formatting you should know that all the data and configuration of your Lava X19 will be erased and will be back as it came from the factory.

Doing a format should not involve any risk for your Lava X19, however you must follow all the steps correctly, the Lava X19 must have the battery fully charged and if possible it must be connected to the charger.

If something fails during the reset in most cases starting from the beginning and following the steps, the problem is usually corrected and the process completed correctly but there is always a risk when performing a hard reset that depends on the state of the terminal and you must assess If you want to assume it or if you prefer to take your Lava X19 to a professional.


What data is deleted when performing a hard reset?

Doing a hard reset or formatting of Lava X19 will erase all data that has been stored since the first moment Lava X19 was launched.

That is, all the applications that have been installed will be deleted (applications that are pre-installed in the terminal will not be deleted), any configuration or customization of the terminal will be deleted.

Your Lava X19 will be unlinked from all social media accounts and services such as Google, Facebook, Instagram, mail or iTunes.

All chat conversations, messages, photos, videos, audios and files that were downloaded while using your Lava X19 will be deleted.

All this data will be deleted from the Lava X19 but if you have it linked to a cloud backup (iCloud, Google Drive) when you link your account to a new device and connect it via WIFI all the data of the backup will be downloaded including the messages, chats, photos, videos, multimedia and browsing history.


What should I do before doing a hard reset to a Lava X19?

First of all, we recommend that you make a backup copy of all your Lava X19 data either through a computer by connecting the Lava X19 via a cable and copying all the data through the file browser or a dedicated copy program security, using an SD card or the simplest method by backing up the cloud through a Google Drive, Microsoft One, Apple iCloud, Dropbox or Amazon Drive account.

Secondly, make sure that your Lava X19 has at least 800attery power and if possible keep it connected to the charger and the power while performing the reset tasks.


Can I install fortnite on my Lava X19?

The Fortnite video game has the following requirements to work on a mobile device: minimum 3Gb of RAM, Android 8.0 or higher, GPU: Adreno 530 or higher, Mali-G71 MP20, Mali-G72 MP12 or higher and free internal storage space of at least 3GB.

The Lava X19 it has a RAM memory 2 GB RAM, it comes from the factory with the operating system Android 6.0 (Marshmallow) and an internal memory of 8 GB.

Fortnite for Android cannot be obtained from Google Play like the rest of applications and games, since Epic Games decided to remove it from the Google application store to avoid paying 30 per cent commission for each subscription or purchase that is made in the video game. To get Fortnite in your Lava X19 you must download the installer accessing from the mobile device to fortnite.com/android.


I forgot my Lava X19 PIN code What I can do?

If you have forgotten the PIN code of your Lava X19 SIM card, do not enter the wrong code more than twice or you will block the SIM card. A hard reset will not take effect in this case, the only solution is to look for the PUK code that you must have on the plastic card where your SIM card came from, in case you cannot find it, contact your telephone company to provide you with the PUK code, With this code you can create a new PIN code. Do not enter a wrong PUK code or the SIM card will be unusable and you will have to request a new one from your telephone company.


I forgot the unlock pattern of my Lava X19 What I can do?

If you have a Google account associated with your Lava X19 and you remember the password you can unlock your Lava.

After several attempts to try to unlock the X19 , the phrase "Forgot your password?" Will appear in the lower left. or "Forgotten the password" click on it, now enter the password of your Google account and your Lava X19 will be unlocked.

Once unlocked you can change the unlock pattern or lock PIN code from the Android 6.0 (Marshmallow) operating system settings.

If you do not remember the password of your Google account you must use a computer or other device to try to recover the password through a secret question or a second email account, if it is also not possible to recover the Google password the last option to unlock your Lava X19 is to do a hard reset or factory reset so you will erase all the information stored in your 8 GB and all its settings.


How to make my Lava X19 faster?

There are several methods to improve the speed of a X19 from Lava before resorting to acquiring a new model or resorting to more drastic methods.

Unlike a computer or laptop, we cannot expand the RAM of a Lava X19 from 2 GB RAM which comes by default so we have to look for methods to improve its performance.

1- Perform an unnecessary application cleanup. Check all downloaded applications you do not use and delete them.

2- Remove preinstalled applications. Your Lava X19 comes with preinstalled applications that you may not use and are taking up space in your 8 GB memory.

3- Pass media files to memory card.

4- Keep your Lava X19 updated to the latest software version, Android 6.0 (Marshmallow) it is the version of the operating system with which it was released but possibly new versions have come out with performance improvements.

5- Try restarting your Lava X19

6- Install an antivirus or cleaning application.

7- As a last option you can perform a format, factory reset or hard reset of your Lava.


Does Lava X19 work in the United States?

The frequencies or bands of mobile telephony used in the United States are the following:
2G/GSM: GSM 850 Mhz, GSM 1900 Mhz.
3G/WCDMA: UMTS 850 Mhz, UMTS 1900 Mhz, UMTS 1700 Mhz, UMTS 2100 Mhz.
4G/LTE: LTE 700 Mhz, LTE 800 Mhz, LTE 1700 Mhz, LTE 1900 Mhz, LTE 2100 Mhz, LTE WCS 2300 Mhz (30), LTE 2500 Mhz.
5G: 3100 – 3550 MHz (and 3700 – 4200 MHz).

The Lava X19 has a 2G connectivity: GSM 900 / 1800 - SIM 1 & SIM 2

A 3G connectivity: HSDPA 900 / 2100

4G / LTE connectivity:


Does Lava X19 work in the United Kingdom?

The frequencies or bands of cellular telephony used in the United Kingdom are the following:

2G/GSM: GSM 900 Mhz, GSM 1800 Mhz.
3G/WCDMA: UMTS 900 Mhz, UMTS 2100 Mhz.
4G/LTE: LTE 800 Mhz, LTE 1800 Mhz, LTE 2600 Mhz.

You can check if the Lava X19 works in United Kingdom since it has a connectivity 2G: GSM 900 / 1800 - SIM 1 & SIM 2

A 3G connectivity: HSDPA 900 / 2100

4G / LTE connectivity:


How to configure SOS emergency calls on Lava X19?

On Android devices like the Lava X19 it is possible to quickly access emergency contacts without having to unlock the terminal.

First of all you must configure emergency calls on your X19, for this you must go to the device settings and search under "Advanced functions" or "Security and privacy" section "Send emergency message", "Contacts of Emergency" or "SOS Emergency" varies depending on the version of the operating system and the customization layer of Lava.

Within this section you must configure the emergency contacts that you want to appear when activating the emergency call.

Once you have configured several possible ways to make the call depending on the software version, one possibility is by pressing the power key five times in a row (in some models it is activated with three consecutive keystrokes), in case this option does not work in The lock screen should show the emergency text at the bottom, click on the word "Emergency" and you will be able to access the emergency contacts.


How to update Lava X19?

Keep your Lava X19 updated it is very important especially to receive the latest corrections in security and to receive the latest news of the operating system as well as improvements in speed and battery performance.

Before updating the Lava X19 make sure you have a fully charged battery and be connected to a Wi-Fi network since a large amount of data must be downloaded.

To update your Lava X19 you must go to Settings, this is the gear icon on the home screen of your Lava, scroll down and click on "Software Updates" and then on "Check for updates".

Video instructions


How to backup a Lava X19?

To make a backup of your Lava X19 there are several methods.

The most economical method is to connect the Lava X19 to a computer using the USB cable and make a copy of the files using the file browser.

To perform a cloud backup you need a cloud backup service, on Android devices the default built-in service is Google Drive.

With Google Drive you have 15Gb free, there are other similar services of other companies all with limited free storage space option such as Microsoft OneDrive, Amazon Drive or Dropbox.

If what you want is to make a backup only of the photos and videos made with your Lava you can use Google Photos, You will have all your photos and videos organized and you can configure it to be uploaded automatically at the time of capturing or uploaded all when connecting to a Wi-Fi network.


Lava X19 does not turn on. What do I do?

If your Lava X19 it does not turn on you must follow a series of recommendations to check what the problem is:

First connect the Lava X19 to the charger and to the electric current to rule out that it is a problem of lack of battery. If after one hour of charging the Lava still does not turn on, proceed to the following recommendation.

Try to make a factory reset, you will lose all the data in the Lava X19 but you can recover them later through the iCloud backup.

If the Lava X19 does not react to factory reset is likely to be a battery problem, you can call a technician to replace the battery Li-Ion 2200 mAh battery from Lava X19, it is a relatively cheap solution.

If none of these methods have worked, it is likely that Lava X19 s has a broken motherboard or screen problem.


Is Lava X19 waterproof?

The Lava X19 does not have a water resistance certification so you should avoid coming into contact with liquids and creams.


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