If you need to locate an Explay A500 lost or stolen to find it or recover it you can do it in several ways:
The first option requires that you have linked your Explay A500 with a Google account, which is the usual and essential requirement on a device with the Android operating system.
If you are not sure if your A500 is linked, follow the steps to check it.
Estimated time: 5 minutes.
1- First step:
To find or locate a lost or stolen Explay A500 and know its approximate location, we first need to have access to a computer, tablet or smartphone with an internet connection. We open the following page https://www.google.com/android/find.
If you have another Android device linked to the same account, we can do it through an application called “Google Find my device” from Google LLC. We recommend using the official Google application and not any other application available on Google Play.
2- Second step:
If we have not logged into our Google account, when accessing https://www.google.com/android/find it will ask us to enter our email and password. Remember that it must be the email you have linked to the Explay A500.
3- Third step:
Once the session is started we will see in the menu on the left several options among which are to play a sound, lock the device and erase the data of the Explay A500. We can also see the battery level and if it is connected to a Wi-Fi or GSM / 3G / 4G / 5G network. If the Explay A500 does not appear in the first place, at the top we can switch between the Android devices that we have registered with our Google account, click on each of them to switch to that device.
4- Fourth step:
If we suspect that the Explay A500 is nearby, either in another room or in a place, on the street or in the field where we have lost it, it is best to press the option to play a sound. The Explay A500 will make a sound at maximum volume even if it is muted until “stop” is pressed on the screen for 5 minutes.
5- Fifth step:
If we do not hear the Explay A500 ringing, it is not close enough, or we do not know where it could have been lost or if it could have been stolen, we go to the next step which will consist of trying to find out its approximate whereabouts. Through the map we can see where our Explay A500 is located. If it is not located on the map it is because it does not have the GPS activated or it does not have a network connection to be able to triangulate its location.
6- Sixth step:
If in a first attempt we cannot locate the Explay A500 we can try it later in case it is found by someone and it connects to a known Wi-Fi network or to the GSM, 4G or 5G internet network. If we cannot locate it, we can block it by showing a message or a phone number on the screen so that the person who found it can locate you. Click on “SECURE DEVICE” this will lock the A500 and log out of your Google account.
7- Seventh step:
If we cannot locate the Explay A500 after several days and we consider it lost, we can definitely delete all its content, photos, emails, applications, social media accounts, credit cards, etc. You must bear in mind that once all the content is deleted you will not be able to go back or locate it, this is a step to prevent whoever finds or has your A500 from accessing your personal information. To carry out this complete deletion, click on “ERASE DEVICE”, it may ask us to re-enter our Google account to avoid deleting everything by mistake and make sure that no one else can delete the content of your Explay A500.
This option will only work by previously installing an APP through the application store, that is, you must install it before losing the Explay A500. There are many applications of this type but all really do the same function as Google's Find my Device, but in case you do not have a Google account or do not want to use their services there are applications like Safe365 or SeekDroid.
If you can not recover your Explay A500 we recommend you file a report, for this you will need the purchase invoice. Once the complaint is filed, you can contact your telecommunications company and block the device through IMEI so that it can not be used, this IMEI will be added to a blacklist of devices and if activated in any of the countries that respect this list Black will be communicated to the authorities and automatically blocked so that it can not be used.
Click here to see the instructions on how to obtain the IMEI code on an Explay A500.
About the device:
Explay A500 is a device with a weight of 157 grams, and a screen resolution of .
It has a processor , a RAM memory 512 MB and an internal memory of 4 GB.
The Explay A500 comes from the factory with the Android 4.2 operating system.
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