Instructions to restart, reboot, unfreeze or unblock Microsoft devices

How to reboot, unfreeze, unblock, or unlock a Microsoft brand device without losing personal data, documents, photos, settings and device content.

Do a "soft reset" if your device has been frozen in an application and is not responding.

Find your Microsoft device model and find the steps to restart it without losing information, be it a mobile phone, tablet, smartwatch or activity bracelet.

Microsoft Surface Go 3 Microsoft Surface Go 3
Microsoft Surface Pro 3 Microsoft Surface Pro 3
Microsoft Surface 3 Microsoft Surface 3
Microsoft Surface Pro 4 Microsoft Surface Pro 4
Microsoft Surface Pro Microsoft Surface Pro
Microsoft Surface Pro 6 Microsoft Surface Pro 6
Microsoft Surface Pro 7 Microsoft Surface Pro 7
Microsoft Surface Pro X Microsoft Surface Pro X
Microsoft Surface Pro 8 Microsoft Surface Pro 8
Microsoft Surface Duo 2 Microsoft Surface Duo 2
Microsoft Surface Duo Microsoft Surface Duo