Instructions to restart, reboot, unfreeze or unblock Prime devices

How to reboot, unfreeze, unblock, or unlock a Prime brand device without losing personal data, documents, photos, settings and device content.

Do a "soft reset" if your device has been frozen in an application and is not responding.

Find your Prime device model and find the steps to restart it without losing information, be it a mobile phone, tablet, smartwatch or activity bracelet.

Prime Rhino Prime Rhino
Prime P402 Prime P402
Prime P398 Prime P398
Prime O7 Lite Prime O7 Lite
Prime K959 Prime K959
Prime K928I Prime K928I
Prime K919W Prime K919W