Frequently asked questions about the Chuwi V10HD 3G

Reasons to reset or hard reset a Chuwi V10HD 3G:

These are some of the reasons that lead you to want to perform a reset, format, hard reset or factory reset of your Chuwi V10HD 3G:

— My Chuwi V10HD 3G works very slow and I want to format it.

— I have forgotten my Chuwi V10HD 3G unlock pattern or screen unlock PIN code.

— The Chuwi V10HD 3G is hung or frozen.

— My Chuwi V10HD 3G does not have enough storage space to install applications.

— Clear all information from Chuwi V10HD 3G before selling or giving it away.

— Restore to factory settings my Chuwi V10HD 3G

— My Chuwi V10HD 3G has trouble picking up calls.

Click the following link to see instructions on resetting Chuwi V10HD 3G


Is it safe to do a hard reset or format?

Before doing a hard reset or formatting you should know that all the data and configuration of your Chuwi V10HD 3G will be erased and will be back as it came from the factory.

Doing a format should not involve any risk for your Chuwi V10HD 3G, however you must follow all the steps correctly, the Chuwi must have the battery fully charged and if possible it must be connected to the charger.

If something fails during the reset in most cases starting from the beginning and following the steps, the problem is usually corrected and the process completed correctly, but there is always a risk when performing a hard reset that depends on the state of the terminal and you must assess If you want to assume it or if you prefer to take your V10HD 3G to a professional.


What data is deleted when performing a hard reset?

Doing a hard reset or formatting of Chuwi V10HD 3G will erase all data that has been stored since the first moment V10HD 3G was launched.

That is, all the applications that have been installed will be deleted (applications that are pre-installed in the terminal will not be deleted), any configuration or customization of the terminal will be deleted.

Your Chuwi will be unlinked from all social media accounts and services such as Google, Facebook, Instagram, mail or iTunes.

All chat conversations, messages, photos, videos, audios and files that were downloaded while using your Chuwi V10HD 3G will be deleted.

All this data will be deleted from the Chuwi V10HD 3G but if you have it linked to a cloud backup (iCloud, Google Drive) when you link your account to a new device and connect it via Wi-Fi all the data of the backup will be downloaded including the messages, chats, photos, videos, multimedia and browsing history.


What should I do before doing a hard reset to a Chuwi V10HD 3G?

First of all, we recommend that you make a backup copy of all your Chuwi V10HD 3G data either through a computer by connecting the V10HD 3G via a cable and copying all the data through the file browser or a dedicated copy program security, using an SD card or the simplest method by backing up the cloud through a Google Drive, Microsoft One, Apple iCloud, Dropbox or Amazon Drive account.

Secondly, make sure that your Chuwi has at least 800attery power and if possible keep it connected to the charger and the power while performing the reset tasks.


Can I install Fortnite on my Chuwi V10HD 3G?

The Fortnite video game has the following requirements to work on a mobile device: minimum 3Gb of RAM, Android 8.0 or higher, GPU: Adreno 530 or higher, Mali-G71 MP20, Mali-G72 MP12 or higher and free internal storage space of at least 3GB.

The Chuwi V10HD 3G it has a graphics card Intel HD Graphics, it comes from the factory with the Android 4.4.2 KitKat, Microsoft Windows 8.1 operating system and an internal memory of 64 GB (gigabytes).

Fortnite for Android cannot be obtained from Google Play like the rest of applications and games, since Epic Games decided to remove it from the Google application store to avoid paying 30 per cent commission for each subscription or purchase that is made in the video game. To get Fortnite in your Chuwi V10HD 3G you must download the installer accessing from the mobile device to epicgames.com/fortnite/android and allow installation of apk files on your V10HD 3G.


Can I play Genshin Impact on my Chuwi V10HD 3G?

The Genshin Impact video game has the following requirements to be able to work on an Android mobile device: minimum 3 GB of RAM memory, Android 7 or higher operating system and free internal storage space of at least 8 GB.

The Chuwi V10HD 3G it has a graphics card Intel HD Graphics, the processor Intel Bay Trail, it comes from the factory with the Android 4.4.2 KitKat, Microsoft Windows 8.1 operating system and an internal memory of 64 GB (gigabytes).


I forgot my Chuwi V10HD 3G PIN code What I can do?

If you have forgotten the PIN code of your Chuwi V10HD 3G SIM card, do not enter the wrong code more than twice or you will block the SIM card. A hard reset will not take effect in this case, the only solution is to look for the PUK code that you must have on the plastic card where your SIM card came from, in case you cannot find it, contact your telephone company to provide you with the PUK code, With this code you can create a new PIN code. Do not enter a wrong PUK code or the SIM card will be unusable and you will have to request a new one from your telephone company.


I have forgotten unlock pattern of my Chuwi V10HD 3G. What I can do?

If you have a Google account associated with your Chuwi V10HD 3G and you remember the password you can unlock your Chuwi.

After several attempts to try to unlock the V10HD 3G, the phrase “Forgot your password?” Will appear in the lower left. or “Forgotten the password” click on it, now enter the password of your Google account and your Chuwi V10HD 3G will be unlocked.

Once unlocked you can change the unlock pattern or lock PIN code from the Android 4.4.2 KitKat, Microsoft Windows 8.1 operating system settings.

If you do not remember the password of your Google account you must use a computer or other device to try to recover the password through a secret question or a second email account, if it is also not possible to recover the Google password the last option to unlock your Chuwi V10HD 3G is to do a hard reset or factory reset so you will erase all the information stored in your 64 GB (gigabytes) and all its settings.

I have forgotten my password, unlock pattern or pin

It is very common to lose or forget the unlock pattern, password or PIN of our mobile device. Over the years, the security measures and requirements to protect our phones or tablets are more demanding, forcing us to use more complex passwords, with special characters or not to use the same password in several services, so it is very normal to forget it and block the terminal after several unsuccessful attempts.

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How to make my Chuwi V10HD 3G faster?

There are several methods to improve the speed of a V10HD 3G from Chuwi before resorting to acquiring a new model or resorting to more drastic methods.

Unlike a computer or laptop, we cannot expand the RAM of a Chuwi V10HD 3G from which comes by default so we have to look for methods to improve its performance.

1- Perform an unnecessary application cleanup. Check all downloaded applications you do not use and delete them.

2- Remove pre-installed applications. Your Chuwi V10HD 3G comes with pre-installed applications that you may not use and are taking up space in your 64 GB (gigabytes) memory.

3- Pass media files to memory card.

4- Keep your Chuwi V10HD 3G updated to the latest software version, Android 4.4.2 KitKat, Microsoft Windows 8.1 it is the version of the operating system with which it was released but possibly new versions have come out with performance improvements.

5- Try restarting your Chuwi V10HD 3G

6- Install an antivirus or cleaning application.

7- As a last option you can perform a format, factory reset or hard reset of your Chuwi.


Does Chuwi V10HD 3G work in the United States?

The frequencies or bands of mobile telephony used in the United States are the following:
2G/GSM: GSM 850 MHz, GSM 1900 MHz.
3G/WCDMA: UMTS 850 MHz, UMTS 1900 MHz, UMTS 1700 MHz, UMTS 2100 MHz.
4G/LTE: LTE 700 MHz, LTE 800 MHz, LTE 1700 MHz, LTE 1900 MHz, LTE 2100 MHz, LTE WCS 2300 MHz (30), LTE 2500 MHz.
5G: 3100 – 3550 MHz (and 3700 – 4200 MHz).

The Chuwi V10HD 3G has a 2G connectivity: GSM 900 MHz, GSM 1800 MHz

A 3G connectivity: W-CDMA 2100 MHz

4G / LTE connectivity: LTE 800 MHz, LTE 1800 MHz, LTE 2600 MHz, LTE-TDD 1900 MHz (B39), LTE-TDD 2300 MHz (B40), LTE-TDD 2600 MHz (B38)


Does Chuwi V10HD 3G work in the United Kingdom?

The frequencies or bands of cellular telephony used in the United Kingdom are the following:

2G/GSM: GSM 900 MHz, GSM 1800 MHz.

3G/WCDMA: UMTS 900 MHz, UMTS 2100 MHz.

4G/LTE: LTE 800 MHz, LTE 1800 MHz, LTE 2600 MHz.

5G: 3400 MHz (42), 5G 3500 MHz (78).

You can check if the Chuwi V10HD 3G works in the United Kingdom since it has a connectivity 2G: GSM 900 MHz, GSM 1800 MHz

A 3G connectivity: W-CDMA 2100 MHz

4G / LTE connectivity: LTE 800 MHz, LTE 1800 MHz, LTE 2600 MHz, LTE-TDD 1900 MHz (B39), LTE-TDD 2300 MHz (B40), LTE-TDD 2600 MHz (B38)


Does Chuwi V10HD 3G work in Ireland?

The frequencies or bands of cellular telephony used in Ireland are the following:

2G/GSM: GSM 900 MHz, GSM 1800 MHz.

3G/WCDMA: UMTS 2100 MHz.

4G/LTE: LTE 800 MHz, LTE 900 MHz, LTE 1800 MHz.

5G: 3500 (78).


Does Chuwi V10HD 3G work in Australia?

The frequencies or bands of cellular telephony used in Australia are the following:

2G/GSM: Obsolete 900 MHz, 1800 MHz.

3G/WCDMA: 850 MHz 900 MHz, UMTS 2100 MHz.

4G/LTE: 700 MHz (28), 850 MHz (5), 1800 MHz (3), 2100 MHz (1), 2300 MHz (40), 2600 MHz (7).

5G: 2300 MHz (40), 3500 MHz (78).


Does Chuwi V10HD 3G work in Canada?

The frequencies or bands of cellular telephony used in Canada are the following:

2G/GSM: 850 MHz, 1900 MHz.

3G/WCDMA: 850 MHz 1700 MHz, UMTS 1900 MHz.

4G/LTE: 700 MHz (12, 13, 17, 4, 29), 1700 MHz (4, 66), 1900 MHz (2), 2100 MHz (4), 2300 MHz (40), 2500 MHz (7), 2600 MHz (7, 38), 3500 MHz (42).

5G: 2600 MHz (38, 66).


How to configure SOS emergency calls on Chuwi V10HD 3G?

On Android devices like the Chuwi V10HD 3G it is possible to quickly access emergency contacts without having to unlock the terminal.

First of all you must configure emergency calls on your V10HD 3G, for this you must go to the device settings and search under “Advanced functions” or “Security and privacy” section “Send emergency message”, “Contacts of Emergency” or “SOS Emergency” varies depending on the version of the operating system and the customization layer of Chuwi.

Within this section you must configure the emergency contacts that you want to appear when activating the emergency call.

Once you have configured several possible ways to make the call depending on the software version, one possibility is by pressing the power key five times in a row (in some models it is activated with three consecutive keystrokes), in case this option does not work in The lock screen should show the emergency text at the bottom, click on the word “Emergency” and you will be able to access the emergency contacts.


How to update Chuwi V10HD 3G?

Keep your Chuwi V10HD 3G updated it is very important especially to receive the latest corrections in security and to receive the latest news of the operating system as well as improvements in speed and battery performance.

Before updating the Chuwi V10HD 3G make sure you have a fully charged battery and be connected to a Wi-Fi network, since a large amount of data must be downloaded.

To update your Chuwi V10HD 3G you must go to Settings, this is the gear icon on the home screen of your Chuwi, scroll down and click on “Software Updates” and then on “Check for updates”.

Step-by-step instructions to update Android.

Video instructions


How to backup my Chuwi V10HD 3G?

To make a backup of your Chuwi V10HD 3G there are several methods.

The most economical method to make a backup is to connect the Chuwi V10HD 3G to a computer using the USB cable and make a copy of the files using the file browser.

To perform a cloud backup you need a cloud backup service, on Android devices the default built-in service is Google Drive.

With Google Drive you have 15Gb free, there are other similar services of other companies all with limited free storage space option such as Microsoft OneDrive, Amazon Photos or Dropbox.

If what you want is to make a backup only of the photos and videos made with your Chuwi you can use Google Photos, You will have all your photos and videos organized and you can configure it to be uploaded automatically at the time of capturing or uploaded all when connecting to a Wi-Fi network.

Backup on Android for free

Your Android phone or tablet stores a lot of valuable information, from photos and contacts to apps and messages. Have you ever wondered how you can protect all this important data in case your device is lost or damaged? The answer is to back up your Android phone.

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Chuwi V10HD 3G does not turn on. What do I do?

If your Chuwi V10HD 3G it does not turn on you must follow a series of recommendations to check what the problem is:

First connect the Chuwi to the charger and to the electric current to rule out that it is a problem of lack of battery. If after one hour of charging the Chuwi still does not turn on, proceed to the following recommendation.

Try to make a factory reset, you will lose all the data in the Chuwi V10HD 3G but you can recover them later through the iCloud backup.

If the Chuwi V10HD 3G does not react to factory reset is likely to be a battery problem, you can call a technician to replace the battery 6800 mAh (milliampere-hours) from V10HD 3G, it is a relatively cheap solution.

If none of these methods have worked, it is likely that Chuwi V10HD 3G s has a broken motherboard or screen problem.


Is Chuwi V10HD 3G waterproof?

Water resistance is not a permanent condition and may decrease over time, avoid using the Chuwi V10HD 3G in saunas, steam baths, drop it or receive blows, expose it to soap or shampoo, expose it to perfumes, solvents, detergents, acids, creams and in general any type of liquid other than fresh water and extreme temperatures. The V10HD 3G has a certification IP67, MIL-STD-810G.



The V10HD 3G battery does not charge while connected to the power

If your Chuwi V10HD 3G is not charging the battery while connected to the power adapter, it may be due to a dirty charging connector. Check the V10HD 3G's Micro USB charging connector, for example, with a flashlight, to see if it has lint or dirt and clean it very carefully. You can blow to try to remove the lint and dust. You can also carefully insert a toothpick or a cotton swab. Avoid inserting metallic, conductive, or sharp materials, as they can damage the interior.

Try another power outlet: Sometimes the problem is the power outlet and not the phone or these accessories. Check the charger and cable: Make sure they are not damaged. Try another charger and cable to rule out that they are the problem.

Remember that handling the phone on your own can void the warranty, so be careful with the steps you decide to follow.

Do you have any other questions?

Write your doubts about the Chuwi V10HD 3G and we will try to solve them as soon as possible.

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