BLU Neo X
If your BLU Neo X smartphone is running very slowly, hanging, you want to bypass the screen lock, or you have a full memory and want to erase everything, or you want to sell or give it away and want to ensure that nobody can access your files and passwords, you can do a factory reset to restore it to its original state like the first day.
In the following steps we explain how to format the BLU Neo X to erase all your information and make it totally clean as it came out of the store.
Before doing a factory reset, we recommend deleting all the accounts on the device, specifically it is useful to unlink the Google account if you are going to sell, donate, or give away your Neo X. This will avoid problems for the new user, as some newer devices include a functionality called FRP (Factory Reset Protection) that requires the same Google account or PIN code with which the BLU Neo X was initially configured when factory resetting a device.
Keep in mind that a reset or return to the factory state on a mobile/cell phone deletes all its content, so make a backup of your data before doing it if you don't want to lose everything.
In case you do not want to erase the data from the device, you can try to restart the BLU Neo X.
There are two ways to do a reset on a BLU Neo X one through the mobile options and another more complete from the recovery mode.
Table of Contents:
If you want to make a reset using the device options to return to the factory state a BLU Neo X you have to follow these simple steps:
Estimated time: 5 minutes.
1- First step:
To access the settings menu on your BLU Neo X, look for the icon that resembles a cogwheel. Click or tap on it to open the settings menu.
2- Second step:
Scroll down the BLU Neo X settings to the bottom where you will see the section called “System”, click or tap to continue.
3- Third step:
If you see a section called “Advanced” click to display the advanced options of the BLU Neo X.
4- Fourth step:
Click on “Reset options” from this section it will allow us to restore network options, applications or reset the BLU Neo X completely.
5- Fifth step:
Click on the last option called “Erase all data (factory reset)” or simply “Factory data reset”.
6- Sixth step:
A first confirmation message will appear reminding you that all your data will be deleted from this device, the data you have uploaded to Google, Facebook, Twitter, Instagram or backup copies that you have in the cloud, such as Google Drive, Dropbox or One Drive, will not be deleted. Press “Reset phone”.
7- Seventh step:
A second confirmation message will appear indicating that all information stored on the BLU Neo X and all downloaded applications will be erased and reminding that this action cannot be undone. If you agree, click on “Erase Everything”.
8- Eighth step:
If necessary, draw the screen unlock pattern or enter the screen unlock password or PIN to continue.
9- Ninth step:
Your device Neo X from BLU it will restart and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the operative system Android 5.1 (Lollipop).
Restore with hard reset or Recovery mode your BLU Neo X can solve problems that have not been solved with a normal factory reset.
1- First turn off your BLU Neo X completely. If you can not unlock the screen, press and hold the power button for about 20 seconds and the phone will turn off.
2- Keep holding on volume down and power keys together for a few seconds. In some devices according to the Android version the combination can be the power key and the volume key up.
3- When the BLU logo is displayed, release the buttons.
4- Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
If the device menu appears in Chinese characters, click here to see how to reset a mobile in Chinese
5- Use the volume up and volume down keys to select the “wipe cache partition” option and press the Power button to activate the option and clear the mobile cache.
6- After a few seconds you will return to the previous screen, with the volume buttons go to the option “wipe data / factory reset” and press the power button to enter. A screen with many NOes and a YES will appear, with the volume keys again go to the YES and press with the power key.
7- After finishing again with the volume keys, click on “reboot system now” and press the power key of your BLU Neo X, the device will reboot and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the system Android 5.1 (Lollipop).
About the device:
BLU Neo X is a mobile/cell phone with dimensions of 143 x 73.8 x 9.8 mm (5.63 x 2.91 x 0.39 in), a weight of 151 grams, , a screen resolution of 480 x 854 pixels (~196 ppi pixel density).
It has a processor Quad-core 1.3 GHz Cortex-A7, a graphics card Mali-400, a RAM memory 512 MB RAM and an internal memory of 4 GB.
The BLU Neo X comes from the factory with the Android 5.1 (Lollipop) operating system.