Samsung Galaxy C9 Pro
If your Samsung Galaxy C9 Pro smartphone is running very slowly, hanging, you want to bypass the screen lock, or you have a full memory and want to erase everything, or you want to sell or give it away and want to ensure that nobody can access your files and passwords, you can do a factory reset to restore it to its original state like the first day.
In the following steps we explain how to format the Samsung Galaxy C9 Pro to erase all your information and make it totally clean as it came out of the store.
Before doing a factory reset, we recommend deleting all the accounts on the device, specifically it is useful to unlink the Google account if you are going to sell, donate, or give away your Galaxy C9 Pro. This will avoid problems for the new user, as some newer devices include a functionality called FRP (Factory Reset Protection) that requires the same Google account or PIN code with which the Samsung Galaxy C9 Pro was initially configured when factory resetting a device.
Keep in mind that a reset or return to the factory state on a mobile/cell phone deletes all its content, so make a backup of your data before doing it if you don't want to lose everything.
In case you do not want to erase the data from the device, you can try to restart the Samsung Galaxy C9 Pro..
There are two ways to do a reset on a Samsung Galaxy C9 Pro one through the mobile options and another more complete from the recovery mode.
Table of Contents:
If you want to make a reset using the device options to return to the factory state a Samsung Galaxy C9 Pro you have to follow these simple steps:
Estimated time: 5 minutes.
1- First step:
Access the settings menu of your Samsung Galaxy C9 Pro, it is the gear icon. If you don't see it on the home screen, swipe up from the bottom of the screen and make sure it's there.
2- Second step:
Scroll down the Samsung Galaxy C9 Pro settings until you find the section called “General management”, press to access those settings and continue.
3- Third step:
If a section called “Advanced” appears, click to display the advanced options of the Samsung Galaxy C9 Pro. Otherwise, scroll down until you see “Reset” and click on that option to continue.
4- Fourth step:
Several options will appear to reset the Samsung Galaxy C9 Pro, the first called “Reset settings” resets the default settings, it is a simpler and less deep reset. The method to remove all the content from the Galaxy C9 Pro completely is “Factory data reset” click on this option to continue.
5- Fifth step:
A list of all the data that will be removed from the Samsung Galaxy C9 Pro and the applications that will be uninstalled will appear. Scroll down until you find the “Reset” button and press to continue with the process.
6- Sixth step:
If necessary, draw the screen unlock pattern or enter the screen unlock password or PIN to continue.
7- Seventh step:
A second confirmation message will appear indicating that all information stored on the Samsung Galaxy C9 Pro and all downloaded applications will be erased and reminding that this action cannot be undone. If you agree, click on “Delete all”.
8- Eighth step:
Your device Galaxy C9 Pro from Samsung it will restart and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the operative system Android 6.0.1 (Marshmallow).
Restore with hard reset or Recovery mode your Samsung Galaxy C9 Pro can solve problems that have not been solved with a normal factory reset.
1- First turn off your Samsung Galaxy C9 Pro completely. If you can not unlock the screen, press and hold the power button for about 20 seconds and the phone will turn off.
2- Keep holding on volume down and power keys together for a few seconds. In some devices according to the Android version the combination can be the power key and the volume key up.
3- When the Samsung logo is displayed, release the buttons.
4- Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
If the device menu appears in Chinese characters, click here to see how to reset a mobile in Chinese
5- Use the volume up and volume down keys to select the “wipe cache partition” option and press the Power button to activate the option and clear the mobile cache.
6- After a few seconds you will return to the previous screen, with the volume buttons go to the option “wipe data / factory reset” and press the power button to enter. A screen with many NOes and a YES will appear, with the volume keys again go to the YES and press with the power key.
7- After finishing again with the volume keys, click on “reboot system now” and press the power key of your Samsung Galaxy C9 Pro, the device will reboot and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the system Android 6.0.1 (Marshmallow).
About the device:
Samsung Galaxy C9 Pro is a mobile/cell phone with dimensions of 162.9 x 80.7 x 6.9 mm (6.41 x 3.18 x 0.27 in), a weight of 189 grams, , a screen resolution of 6.0 inches (~75.5% screen-to-body ratio).
It has a processor Octa-core (4x1.95 GHz Cortex-A72 & 4x1.4 GHz Cortex-A53), a graphics card Adreno 510, a RAM memory 6 GB RAM and an internal memory of 64 GB.
The Samsung Galaxy C9 Pro comes from the factory with the Android 6.0.1 (Marshmallow) operating system.