If your Vivo Y20 smartphone is running very slowly, hanging, you want to bypass the screen lock, or you have a full memory and want to erase everything, or you want to sell or give it away and want to ensure that nobody can access your files and passwords, you can do a factory reset to restore it to its original state like the first day.
In the following steps we explain how to format the Vivo Y20 to erase all your information and make it totally clean as it came out of the store.
Before doing a factory reset, we recommend deleting all the accounts on the device, specifically it is useful to unlink the Google account if you are going to sell, donate, or give away your Y20. This will avoid problems for the new user, as some newer devices include a functionality called FRP (Factory Reset Protection) that requires the same Google account or PIN code with which the Vivo Y20 was initially configured when factory resetting a device.
Keep in mind that a reset or return to the factory state on a mobile/cell phone deletes all its content, so make a backup of your data before doing it if you don't want to lose everything.
In case you do not want to erase the data from the device, you can try to restart the Vivo Y20..
There are two ways to do a reset on a Vivo Y20 one through the mobile options and another more complete from the recovery mode.
Table of Contents:
If you want to make a reset using the device options to return to the factory state a Vivo Y20 you have to follow these simple steps:
Estimated time: 5 minutes.
1- First step:
To access the settings menu on your Vivo Y20, look for the icon that resembles a cogwheel. Click or tap on it to open the settings menu.
2- Second step:
Scroll down the Vivo Y20 settings to the bottom where you will see the section called “System”, click or tap to continue.
3- Third step:
If you see a section called “Advanced” click to display the advanced options of the Vivo Y20.
4- Fourth step:
Click on “Reset options” from this section it will allow us to restore network options, applications or reset the Vivo Y20 completely.
5- Fifth step:
Click on the last option called “Erase all data (factory reset)” or simply “Factory data reset”.
6- Sixth step:
A first confirmation message will appear reminding you that all your data will be deleted from this device, the data you have uploaded to Google, Facebook, Twitter, Instagram or backup copies that you have in the cloud, such as Google Drive, Dropbox or One Drive, will not be deleted. Press “Reset phone”.
7- Seventh step:
A second confirmation message will appear indicating that all information stored on the Vivo Y20 and all downloaded applications will be erased and reminding that this action cannot be undone. If you agree, click on “Erase Everything”.
8- Eighth step:
If necessary, draw the screen unlock pattern or enter the screen unlock password or PIN to continue.
9- Ninth step:
Your device Y20 from Vivo it will restart and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the operative system Android 4.2.2 Jelly Bean.
Restore with hard reset or Recovery mode your Vivo Y20 can solve problems that have not been solved with a normal factory reset.
1- First turn off your Vivo Y20 completely. If you can not unlock the screen, press and hold the power button for about 20 seconds and the phone will turn off.
2- Keep holding on volume down and power keys together for a few seconds in your Vivo Y20. In some devices according to the Android version the combination can be the power key and the volume key up.
3- When the Vivo logo is displayed, release the buttons.
4- Move through the menu with the volume up and volume down keys until you reach the “Recovery Mode” option and press the power button to access.
If the device menu appears in Chinese characters, click here to see how to reset a mobile in Chinese
5- Use the volume up and volume down keys to select the “wipe cache partition” option and press the Power button to activate the option and clear the mobile cache.
6- After a few seconds you will return to the previous screen, with the volume buttons go to the option “wipe data / factory reset” and press the power button to enter. A screen with many NOes and a YES will appear, with the volume keys again go to the YES and press with the power key.
7- After finishing again with the volume keys, click on “reboot system now” and press the power key of your Vivo Y20, the device will reboot and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the system Android 4.2.2 Jelly Bean.
About the device:
Vivo Y20 is a mobile/cell phone with dimensions of 77.2 mm (millimeters), 7.72 cm (centimeters), 0.25 ft (feet), 3.04 in (inches), a weight of 143 grams, , a screen resolution of 720 x 1280 pixels.
It has a processor ARM Cortex-A7, a RAM memory 1 GB and an internal memory of 8 GB (gigabytes).
The Vivo Y20 comes from the factory with the Android 4.2.2 Jelly Bean operating system.
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