How to reset or restore an alcatel TCL Plex

How to reset or restore an alcatel TCL Plex

If your alcatel TCL Plex smartphone is running very slowly, hanging, you want to bypass the screen lock, or you have a full memory and want to erase everything, or you want to sell or give it away and want to ensure that nobody can access your files and passwords, you can do a factory reset to restore it to its original state like the first day.

In the following steps we explain how to format the alcatel TCL Plex to erase all your information and make it totally clean as it came out of the store.

Before doing a factory reset, we recommend deleting all the accounts on the device, specifically it is useful to unlink the Google account if you are going to sell, donate, or give away your TCL Plex. This will avoid problems for the new user, as some newer devices include a functionality called FRP (Factory Reset Protection) that requires the same Google account or PIN code with which the alcatel TCL Plex was initially configured when factory resetting a device.

Keep in mind that a reset or return to the factory state on a mobile/cell phone deletes all its content, so make a backup of your data before doing it if you don't want to lose everything.

In case you do not want to erase the data from the device, you can try to restart the alcatel TCL Plex..

There are two ways to do a reset on an alcatel TCL Plex one through the mobile options and another more complete from the recovery mode.

Table of Contents:

Restore from the options of alcatel TCL Plex

If you want to make a reset using the device options to return to the factory state an alcatel TCL Plex you have to follow these simple steps:

Estimated time: 5 minutes.

1- First step:

To access the settings menu on your alcatel TCL Plex, look for the icon that resembles a cogwheel. Click or tap on it to open the settings menu.

Settings icon Android

2- Second step:

Scroll down the alcatel TCL Plex settings to the bottom where you will see the section called “System”, click or tap to continue.

System icon Android

3- Third step:

Click on “Reset options” from this section it will allow us to restore network options, applications or reset the alcatel TCL Plex completely.

Android reset options

4- Fourth step:

Click on the last option called “Erase all data (factory reset)” or simply “Factory data reset”.

Factory reset Android

5- Fifth step:

A first confirmation message will appear reminding you that all your data will be deleted from this device, the data you have uploaded to Google, Facebook, Twitter, Instagram or backup copies that you have in the cloud, such as Google Drive, Dropbox or One Drive, will not be deleted.

The Google accounts linked to this alcatel TCL Plex will also be displayed, IMPORTANT: after formatting and rebooting, the device will ask you to enter the password of the main Google account so you must know it or have it written down before doing a restore factory.

Press “Erase all data”.

Erase all data (factory reset) Android

6- Sixth step:

A second confirmation message will appear indicating that all information stored on the alcatel TCL Plex and all downloaded applications will be erased and reminding that this action cannot be undone. If you agree, click on “Erase all data”.

Erase Everything confirmation

7- Seventh step:

If necessary, draw the screen unlock pattern or enter the screen unlock password or PIN to continue.

Confirm your pattern Android

8- Eighth step:

Your device TCL Plex from Alcatel it will restart and take several minutes to start while restoring the device to its factory state and optimizing the applications pre-installed in the operative system Android 9.0 (Pie).

Android is starting

If you cannot turn on the alcatel TCL Plex and therefore you cannot perform the factory restore from the device settings, this method does not work for you and you should consult the tutorial to hard reset TCL Plex.

Users rating on reset an alcatel TCL Plex

6.67 / 10 (6 votes)

Video instructions

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About the device:

alcatel TCL Plex is a mobile/cell phone with dimensions of 162.2 x 76.6 x 8 mm (6.39 x 3.02 x 0.31 in), a weight of 192 grams, , a screen resolution of 1080 x 2340 pixels, 19.5:9 ratio (~395 ppi density).

It has a processor Octa-core (2x2.0 GHz Kryo 460 Gold & 6x1.7 GHz Kryo 460 Silver), a graphics card Adreno 612, a RAM memory 6 GB and an internal memory of 128 GB 6 GB RAM, UFS2.1.

The alcatel TCL Plex comes from the factory with the Android 9.0 (Pie) operating system.

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